University Hospitals Conneaut and Geneva Medical Centers Earn Gold Award for Achievement of Excellence

Tuesday, September 15, 2020
ASHTABULA COUNTY—University Hospitals Conneaut and Geneva Medical Centers have earned The Partnership for Excellence (TPE) Gold Achievement of Excellence Award. High-performing organizations are recognized based on performance through innovation, results and visionary leadership.

TPE is Ohio, Indiana, and West Virginia's Baldrige-based awards program, and helps organizations using the internationally recognized Baldrige Excellence Framework. The primary product is a detailed assessment that helps leaders prioritize and understand key strengths as well as opportunities for improvement. This assessment is the foundation; however, the focus is on organizational learning, innovation, resource optimization, continuous improvement, and results.    
“Earning this award exemplifies the commitment of our caregivers to continually demonstrate the virtues founded in a high reliability organization, where repeatable processes are in place to achieve zero harm to our patients,” said Jason Glowczewski, PharmD, MBA, FASHP, Chief Operating Officer at UH Conneaut and Geneva Medical Centers. “Achieving this designation means so much more than the award itself, because it signifies that UH Conneaut and UH Geneva are high-functioning, quality health care institutions whose caregivers excel in living our mission, vision and values every day.”

All applicants were rigorously evaluated by an independent board of examiners in seven areas defined by the Baldrige Excellence Framework: leadership; strategy; customers; measurement, analysis and knowledge management; workforce; operations; and results.
The evaluation process includes more than one thousand hours of review by a team of examiners. During a three day visit, examiners have the opportunity to clarify questions and verify information in the application. An independent panel of judges reviews each organization’s evaluation, approves the final feedback reports, and develops their award recommendations, which are ratified by the TPE Board of Trustees.
This is the second year UH Conneaut and Geneva have submitted a Baldrige application, and they achieved a Silver designation in 2018.
Margot Hoffman, PhD, President & CEO, The Partnership for Excellence, Ohio, Indiana, & West Virginia, presented the award to the teams at UH Conneaut.

To learn more about TPE, visit:

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