Updated University Hospitals Visitor Policy

Tuesday, May 19, 2020

Effective at 7:00 a.m. Thursday, May 21, 2020

As Governor DeWine begins the responsible restarting of Ohio’s businesses and “opening up” the state more, we are adjusting our visitation policies as well. Beginning at 7 a.m. on Thursday, May 21, the visitor policy around end-of-life care has been modified. Every person (patients, employees and visitors) coming to any UH facility must wear a mask and will be screened as they enter the facility. Visitors who cannot wear a mask at all times or refuse to wear a mask will not be allowed to enter the facility.
 
As the COVID-19 pandemic evolves, we will continue to adapt to the changing situation.  
 
Patient Visitors:
 
  • Inpatients with confirmed COVID-19No visitors will be allowed in the hospital, no exceptions.
  • General medical floors No visitors will be allowed in the hospital.  
  • Inpatient psychiatric floors No visitors will be allowed in the hospital
  • Seidman cancer patients No visitors will be allowed at any inpatient or outpatient facility. 
  • Inpatient acute rehab floors – For patients discharging to home, limited to one patient care partner within three days of discharge for hands-on training.
  • Rainbow inpatients – Limited to the same two adult visitors for the duration of their hospital stay. Only one visitor will be allowed to spend the night with the patient. For patients being treated for suspected or positive COVID-19, the visitor must wear appropriate Personal Protective Equipment and will be supported to stay with the patient in their room for the duration of the admission. The visitor will be screened per below before being allowed to enter the facility and may not leave and re-enter.
  • Maternity patients – Limited to the same one adult visitor for the duration of their hospital stay. The visitor will be screened per below before being allowed to enter the facility.
  • Surgical patients – Only one visitor will be allowed on the day of surgery, for the pre-operative time and for a brief visit during the immediate post-operative time. Visitors will not be allowed to remain in the hospital after the immediate post-operative visit. The visitor will be screened per below before being allowed to enter the facility.
  • Emergency Department No visitors will be allowed in the department. Exceptions will be made for patients who have screened COVID-19 negative, are greater than 18 years of age, and are clinically unable to actively participate in their care. Attempts should be made to telephonically communicate with the visitor prior to allowing the visitor back to the Emergency Department. Patients less than 18 years of age will be allowed the same (one) adult visitor during the evaluation. The visitor will be screened per below before being allowed to enter the facility.
  • Ambulatory Health Centers, Physician Offices, and Urgent Care – Only one visitor will be allowed for the appointment and screened. The visitor will be screened per below before being allowed to enter the facility.
  • Non-COVID-19 patients who are at end-of-life – Two visitors (one at a time) will be allowed after the required approval by the CMO or CNO. The visitors shall wear a cloth mask at all times, including when entering the building and al all times in the UH facility, including the patient’s room. The visitor will be screened per below before being allowed to enter the facility.
  • COVID-19 patients who are at end-of-lifeOne visitor will be allowed after the required approval by the CMO or CNO. The visitor shall wear a mask when entering the building. The visitor will be screened per below before being allowed to enter the facility.
    • When arriving at the patient unit, the visitor shall receive assistance in donning the appropriate PPE (isolation mask, face shield, gown and gloves). The visitor shall be accompanied by the staff member for the entirety of the visit. The visit will be limited to a maximum of 20 minutes. The visitor must avoid close contact with the patient. At the end of the visit, the staff member will assist the visitor with appropriate doffing of the PPE, followed by handwashing with soap and water for at least 20 seconds.
Visitor Screening:
 
  • Temperature screen must be less than 100.0 degrees F (37.8 C) and
  • Must be flu symptom-free: no cough, no shortness of breath, chills, muscle pain, sore throat. Any visitor that screens positive will not be allowed to enter the facility.  
Exceptions:

Case-by-case basis for birth and special needs only. Approval will require CMO or CNO approval. Any visitor using the exception will be screened as follows:
 
  • Temperature screen must be less than 100.0 degrees F (37.8 C) and
  • Must be flu symptom-free: no cough, no shortness of breath, chills, muscle pain, sore throat. Any visitor that screens positive will not be allowed to enter the facility. 
Your understanding and support during this pandemic are appreciated. Our highest priority is the safety of our patients and families. Together, we can help ensure Ohio doesn’t see a rapid increase in COVID-19 illnesses in the coming weeks as we start to reduce restrictions of the stay-at-home order. 
 

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