General Healthcare
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How Our Hospitals and Corporate Headquarters Earned the World’s Most Widely Recognized Quality Management Standard–and Why It Matters
In our day-to-day care of patients, ISO 9001 reminds us that with every act, every decision, and every procedure, we must work intentionally and with the goal of highest quality.
Honoring the Founder’s Pledge in Today’s World — Equity, Access & Compassion
We continue the principle that “The needy are the most worthy”–-our foundation for more than 160 years of service to Northeast Ohio.
From Hospital to Hospitality: How Compassion Is Transforming Care—and What Every Business Can Learn
Compassion has long been seen as a virtue in healthcare, but the science now shows it’s essential.
How an Old Story with Fresh Lessons Can Guide Healthcare During Turbulent Times
In our busy lives as healthcare professionals, how often do we pause to deliberate before choosing a course of action? I would humbly suggest it’s not as often as we should.
Ballooning Chronic Disease Rates Require Rethinking Hospitalization
In a world where more than half of all Americans have a chronic disease, it is time to create new models of care.
Diabetes Care in the U.S. Needs a Revamp
At University Hospitals, we have 60,000 people with diabetes and a handful of endocrinologists. We’ve made the decision to invest in the power of collaboration with the belief that it’s a path toward addressing both clinical and workforce challenges.
Love can Save Healthcare from the Brink. We Have the Data to Prove It.
The path to improvement is something much more basic to the human condition. We will at long last fulfill the promise of delivering exceptional healthcare when we build that most fundamental emotion into our care model — love.