Leadership
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Steady Leadership in Unsteady Times: Resisting the Amygdala Hijack
Being non-reactive or maintaining a steady demeanor becomes even more important during times of uncertainty or rapid change.
From Hospital to Hospitality: How Compassion Is Transforming Care—and What Every Business Can Learn
Compassion has long been seen as a virtue in healthcare, but the science now shows it’s essential.
How an Old Story with Fresh Lessons Can Guide Healthcare During Turbulent Times
In our busy lives as healthcare professionals, how often do we pause to deliberate before choosing a course of action? I would humbly suggest it’s not as often as we should.
How to Foster Excellence in Multi-team Health Systems
Excellence in healthcare is more complex than our individual choices. Healthcare is a team sport; how can we promote excellence in our multi-team systems with so many people involved and so many moving parts?
Love can Save Healthcare from the Brink. We Have the Data to Prove It.
The path to improvement is something much more basic to the human condition. We will at long last fulfill the promise of delivering exceptional healthcare when we build that most fundamental emotion into our care model — love.